Effective date: September 20, 2026 — Business Kit Market is a DBA of Barreto Ventures LLC, 3400 Kyle Xing #7210, Kyle, TX 78640, United States. Contact: hello@businesskitmarket.com | (830) 715-5550.
- Digital products. Our website kits, templates, documentation, and related resources are digital products that may be made available immediately after purchase. Because access can be immediate and the files can be copied, sales are generally final after access or download, except where applicable law requires otherwise.
- When we can help. Contact us within 7 calendar days of purchase if you were charged more than once, did not receive access after payment, or received a file with a material technical defect. Include your order number, purchase email, and a clear description or screenshot of the issue.
- Resolution and refunds. We will first try to restore access, provide a corrected file, or resolve a verified technical issue. If we cannot reasonably resolve a verified duplicate charge, failed delivery, or material defect, we may issue a refund to the original payment method. Please allow 5–10 business days after approval for your payment provider to process it.
- Requests not eligible. Change of mind, accidental purchase, failure to review product requirements, lack of compatible software or services, or a decision not to use a downloaded product are not grounds for a refund once access or download has occurred. This does not limit rights that cannot legally be limited.
- Services and custom work. Done-for-you installation, customization, marketing, CRM, and support services are separate from kit purchases. Their payment, cancellation, and refund terms are stated in the applicable proposal, invoice, or service agreement.
- BKM Choice merchandise. This section applies only to physical BKM Choice crew merchandise, including apparel, hats, drinkware, totes, magnets, and accessories. It does not change the policy for digital products or services. BKM Choice items are produced after an order is placed and selected by BKM for material, construction, decoration method, and production consistency.
- Merch returns and exchanges. Because BKM Choice merchandise is made to order, we generally cannot accept returns or exchanges for an incorrect size or color choice, a change of mind, or a preference after delivery. Please review the size guide, color selection, and product details before ordering.
- Report a verified merchandise issue. If merchandise arrives damaged, defective, or different from the approved order, contact hello@businesskitmarket.com within 30 days of delivery. Include your order number, purchase email, and clear photos of the issue and the full item when practical.
- Resolution for a verified merchandise issue. We review documented production issues first. When a defect, damage, or incorrect item is verified, we will arrange a replacement or reprint when appropriate. If we cannot reasonably correct the verified issue, we may issue a refund to the original payment method. A return is normally not required unless we give you written instructions.
- Normal production characteristics and care. Minor variation in print placement, embroidery texture or backing, and simplification of very fine embroidery details can occur in made-to-order decoration and are not, by themselves, defects. Follow the care instructions shown on the applicable product page to help preserve the garment and decoration.
- Address and delivery information. An incorrect or incomplete shipping address is not a production defect. If an order is returned or cannot be delivered because of address information supplied at checkout, contact us and we will explain the available reshipment or partial-refund options.
- Contact and consumer rights. Email hello@businesskitmarket.com or call (830) 715-5550 with your request. Nothing in this policy limits any non-waivable consumer rights under applicable law.